Last updated: 12 November 2026
This Privacy Policy applies to YourSalesCoach, including our website, the web platform at app.yoursalescoach.ai, and the YourSalesCoach Android app available on Google Play (together, the "Services"). YourSalesCoach is the developer of the app and is responsible for your data. For any privacy questions, contact us at [email protected].
1. Information We Collect
We may collect the following types of information:
a) Personal Information
When you contact us, fill out a form, request a demo, or interact with our services, we may collect:
- Name
- Email address
- Phone number
- Business or company information
- Any other information voluntarily provided by you
b) Non-Personal Information
We may automatically collect certain technical and usage data, including:
- Browser type
- Device information
- IP address
- Pages visited
- Time spent on the website
- Referral source
- Cookies and analytics data
c) Information Collected Through the YourSalesCoach App and Platform
When you use the YourSalesCoach Android app or web platform, we collect:
- Account details: your name, email address, organisation and role.
- Call recordings: recordings you choose to upload, and recordings of meetings that our notetaker joins.
- Transcripts and AI analysis: transcripts and coaching analysis generated from those recordings, including details mentioned in them such as a client's name.
- Crash and performance reports: technical diagnostics used to keep the app working. These are not linked to your identity.
The app does not read your contacts, call logs or location, and it does not record phone calls by itself. Only recordings you choose to upload, or meetings our notetaker is invited to, are processed.
2. How We Use Your Information
We may use the information we collect to:
- Provide, operate, and improve our services
- Respond to inquiries and customer support requests
- Enhance website functionality and user experience
- Send updates, service-related information, or promotional communications
- Analyze website performance and traffic trends
- Maintain security and prevent misuse
Data collected through the YourSalesCoach app and platform (account details, recordings, transcripts and analysis) is used only to provide the service, that is to transcribe, analyse and coach on your calls, and to keep the service working. We do not use it for advertising, and we do not sell it.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic.
You can choose to disable cookies through your browser settings; however, some features of the website may not function properly as a result.
4. Third-Party Services
We may use trusted third-party tools and services for analytics, hosting, communication, and marketing purposes. These third parties may collect and process information according to their own privacy policies.
Examples include:
- Analytics tools (e.g., Google Analytics)
- Hosting providers
- CRM and communication platforms
- Advertising and marketing services
Service Providers for the YourSalesCoach App and Platform
The following service providers process app and platform data on our behalf and only on our instructions:
- Amazon Web Services (AWS): audio storage (Mumbai, India)
- Supabase: database hosting (Sydney, Australia)
- Railway: backend hosting (Singapore)
- Deepgram: transcription of call recordings
- Google Gemini: AI analysis of transcripts
- Sentry: crash and performance reporting
Your recordings, transcripts and analysis are not used to train these providers' AI models. We have opted out of Deepgram's model-improvement programme, and we use Google Gemini under its paid-service terms, which do not allow Google to use prompts or responses to improve its products.
5. Data Protection
We implement appropriate administrative, technical, and security measures to safeguard your personal information against unauthorized access, misuse, or disclosure.
However, please note that no method of transmission over the internet or electronic storage is completely secure.
For the YourSalesCoach app and platform, all data is encrypted in transit using TLS and at rest using AES-256. Access to your recordings, transcripts and analysis is limited to members of your organisation.
6. Data Sharing
We do not sell, rent, or trade your personal information.
We may share information in the following circumstances:
- With service providers who assist in operating our website and services
- To comply with legal obligations
- To protect our rights, users, and the security of our platform
Within the YourSalesCoach app and platform, your recordings, transcripts and analysis can be seen by other members of your organisation, according to their role (owner, manager or rep).
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your information
- Opt out of marketing communications
Data Retention
We keep call data until your account is closed or your deletion request is carried out, apart from the data the law requires us to keep.
How to Delete Your Account and Data
You can ask us to delete your account and associated data in any of these ways:
We will complete deletion requests within 30 days.
8. External Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or policies of these external sites.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date.
If we make significant changes, we will also notify users of the YourSalesCoach app and platform by email or through an in-app notice. The "Last updated" date at the top of this page shows when this policy was last revised.
11. Google API Services — Limited Use Policy
YourSalesCoach's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us using the contact details provided on our website.
For privacy questions, data requests or deletion requests, email us at [email protected].
